Frequently Asked Questions
Everything you need to know about your Jones athletic gear.
How long does shipping take for Jones performance gear?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for athletes who need their gear sooner.
What is your return policy for worn sports apparel?
We offer a 30-day trial period. If your gear doesn't perform to your standards, you can return it for a full refund or exchange, even if it has been worn during a workout.
How do I find the right size for my Jones equipment?
Each product page features a detailed size guide with specific measurements. We recommend measuring your current gear or body dimensions to ensure a perfect aerodynamic fit.
Are Jones products covered by a warranty?
Yes, all Jones hardware and equipment come with a 1-year limited warranty against manufacturing defects to ensure you stay in the game.
Do you offer team discounts or bulk orders?
We provide specialized pricing for schools, clubs, and professional teams. Please contact our sales department through the 'Team Orders' page for a custom quote.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.