Returns & Exchanges
At Jones, we stand by the quality of our athletic gear and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We want to ensure you have the right equipment to perform at your peak, so we have made our return process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the sports gear you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Pack Your Gear
Place the items in their original box or a secure shipping mailer, ensuring all original tags are attached and the package is taped securely.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing